We are fully committed to conducting all activities in strict conformance with the ethical principles of
professional associations that approved our organization to offer continuing education. We will comply with
all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and
in the treatment of program participants.
The monitoring and assessment of compliance with these standards will be the responsibility of our
organizational staff, and if needed, in consultation with continuing education advisory members.
While we go to great lengths to assure fair treatment for all participants and prevent potential problems,
there will be occasional issues that come to the attention of staff that require intervention or action on the
part of staff or the continuing education administrator. The following steps should serve as a guideline for
handling such grievances.
All staff persons are encouraged to immediately resolve grievance issues to the satisfaction of the
participant. If needed, staff may consult with the administrator or other advisory CE members.
Participants of our course can also direct all complaints to our staff, who can be reached calling toll free at
1 212 658 0110 x 121 .
The administrator will evaluate all grievances and take any necessary corrective action, which may include:
specifically correcting or addressing the grievance to the person’s satisfaction or
provide a partial or full refund of the course fee.
All complaints are carefully and regularly considered for course and service enhancement.
No refunds are available for our webinars. If you paid for registration, and can not attend for any reason whatsoever, you will be given access to a recording, if a recording was made. Please note that some presenters do not permit recording and no recordings are guaranteed. If you have difficulty viewing the live webinar because of any technical aspects on your end, no refunds will be made available. Under that circumstance you would be given access to a recording of the webinar if there is a recording. Importantly, this is 12pm-1pm Eastern time! We strongly suggest you do from device other than a phone to appreciate the speaker video feed and PowerPoint simultaneously.
Our webinar is designed with accessibility in mind, and in accordance with the ADA of the amended
United States Rehabilitation Act. Up until fourteen days prior to the webinar, we welcome the opportunity
to assist with disability accommodations. You may request information by calling Dr. Kurtz at [1 212 658 0110 x 121] or by email to firstname.lastname@example.org.
In the unlikely event the webinar is cancelled, full refunds will be issued. If however you have difficulty with technical aspects on your end, no refunds are available. Under that circumstance you would be given access to a recording of the webinar if there is a recording.